Start with what you have noticed
A useful leak report explains what was investigated, what the evidence showed and what work followed. It helps a homeowner, landlord, property manager or insurer understand the job without relying on a verbal handover.
Bring the evidence and the work together
The report records the relevant observations, investigation methods, source findings and access or repair details. Supporting photographs are included where appropriate. Tell us in advance about any insurer reference or specific reporting request so it can be considered when arranging the job.
Signs that can prompt an investigation
- An insurer asking for investigation evidence
- A concealed pipe needing access
- A landlord needing a repair record
- A property manager coordinating follow-up work
Planning the visit
Ask your insurer whether approval is required before the appointment. Keep any policy instructions or claim reference available. You remain responsible for discussing cover and reimbursement with the insurer.
What to be aware of
A method that may help
Moisture meters & mapping
Compare readings across affected surfaces to understand the distribution of damp. The engineer selects the appropriate combination for the property.
Questions about this service
How do you investigate trace & access reports?
The report records the relevant observations, investigation methods, source findings and access or repair details. Supporting photographs are included where appropriate. Tell us in advance about any insurer reference or specific reporting request so it can be considered when arranging the job.
What should I prepare?
Ask your insurer whether approval is required before the appointment. Keep any policy instructions or claim reference available. You remain responsible for discussing cover and reimbursement with the insurer.
What does the £1,350 price include?
For an agreed residential job, £1,350 covers investigation, specialist detection, tracing, necessary access or excavation, the plumbing repair, parts, materials, post-repair testing and a Trace & Access report. The plumbing repair has a 12-month workmanship warranty. The total includes any applicable tax. Decorative and remedial reinstatement is excluded.
Do I need to identify the leak before enquiring?
No. Describe the actual symptoms, the full postcode and any earlier findings. The investigation establishes which system and methods are relevant; you do not need to open floors or choose detection equipment.
Where can I arrange this service?
Explore the listed towns and districts across Berkshire, Surrey, London and surrounding counties. The full address, property use and practical access are checked before an appointment is agreed.
Related services
- Leak detection & plumbing repair — From tracing the source to repairing the pipe, in one residential package.
- Leak detection for landlords — Coordinate investigation, access and reporting for a rented home.
- Water leak detection — A clear route from unexplained water loss to an informed repair decision.
Practical articles about this problem
Find leak detection and repair in your area
Explore the local advice, listed towns and appointment information for your region. We confirm attendance by full address.